BayPort provides services designed to protect your information against security breaches and fraudulent activity. We’re here to help.
Our card processor will monitor and flag accounts with unusual activity which may generate an alert on your credit or debit card account. The Fraud Detection center may contact you by phone to confirm the purchase in question. As an additional method of fraud notification, sign up to receive fraud alerts via text. The sooner we can contact you about possible fraud, the less likely you are to be impacted. Log in to Online Banking to sign up for BayPort Fraud Alerts.
Traveling Tip: If you’re traveling and using a BayPort credit or debit card, we encourage you to submit a Travel Notification Form by contacting us at (757) 928-8850 or through Online Banking under Secure Forms in order to avoid blocked transactions due to unusual activity.
To report a lost or stolen credit or debit card, contact our Member Information Center at (757) 928-8850 or (800) 928-8801.
BayPort Credit Union will never send emails asking members to provide, update, or verify personal account information such as passwords, Social Security numbers, PINs, credit or debit card numbers, or other confidential information.
Protecting your personal information is key to preventing identity theft. Use these helpful tools to keep your information secure.
Mastercard® Identity Theft Alerts
Mastercard offers cardholders a free service that continuously monitors your online identity and card information, and alerts you to potential fraud or theft. Enroll today ▸
Mastercard Identity Theft Resolution Service
Use this ID theft resolution service if you believe you may be a victim of identity theft. Eligibility is solely based on being a Mastercard cardholder and there is no cost. Call (800) MC ASSIST.