Your account transition to a new BayPort account was successfully completed. Please activate your new BayPort Debit Card and begin using your BayPort checks Monday, March 21, 2022. Please destroy your PSFCU Debit Cards and checks as they are no longer active.

Online Banking
Access to BayPort’s Online Banking is now available. Please use the last four digits of your social security number for 1st-time log in access. Remember to re-establish any scheduled and/or recurring Bill Payments.

 

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Your funds are safe
All accounts have transitioned successfully to BayPort. Online Banking access is now available.

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Uninterrupted service

Direct deposits and payroll deductions will continue without interruption.

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Same PSFCU branch

Your Portsmouth branch and the same helpful, smiling PSFCU staff will continue serving you.

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NCUA insured

Your accounts continue to be insured up to $250,000 by NCUA per the Federal Credit Union Act.

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Benefits of being a BayPort member.

As a BayPort member you have access to all products and services, even those that may be new to you like mobile deposit, credit cards, business accounts, and mortgage loans. Plus, you have access to 27 BayPort locations in Hampton Roads. View welcome letter

  • Mobile banking
  • Monitor your credit for free!
  • Skip-A-Payment on eligible loans
  • Scholarships and teacher grants
  • Free virtual workshops
  • 60+ fully trained financial coaches

About BayPort Credit Union

Organized as Newport News Shipbuilding and Dry Dock Co. Employees’ Credit Union in 1928 to serve the financial needs of shipyard employees and their families, today BayPort Credit Union is rated a Superior 5-Star Credit Union by Bauer Financial and serves individuals and businesses of the Virginia Peninsula, Southside, and surrounding coastal communities. We have a strong commitment to education and are excited to introduce you to what we have to offer.

More about BayPort ▸

You now have access to all 27 BayPort branches.

You have access to 27 BayPort branches located across the Southside and Peninsula. You also have access to YourTeller, our interactive teller machines that are like ATMs but better. You have self-service features available 24/7. Plus, you have the option to speak with a YourTeller representative for additional assistance during business hours.

Find a branch ▸

What happens next?

Your PSFCU accounts have successfully transitioned to new BayPort accounts. You should have received your Welcome Packet the week of February 16, 2022 with important information about your account at BayPort, as well as your new account number. If you have not received your Welcome Packet with your new account number, please contact us.

Welcome Packet (PDF)

Frequently Asked Questions

Will the branch location at 455 Dinwiddie St. in Portsmouth remain open?

Yes, this location will remain open. Hours of operation are:

Monday – Thursday 9 am – 5:30 pm
Friday 9 am – 6 pm

 

Where am I able to conduct transactions on my account?

You can make in-branch deposits, withdrawals, loan payments, etc., at any of our 27 BayPort locations.

BayPort is also part of CULIANCE and the CO-OP Shared Branch Network, providing you access to over 30,000 ATMs and 5,600 shared branch locations available for you to do a range of transactions at another credit union or ATM.

When will my account transition to BayPort?

Your account transition was complete on Monday, March 21, 2022.

Can I still access my account online or over the phone?

Access to PSFCU’s online banking was discontinued at 5:00 pm on March 18th. BayPort’s Online & Mobile Banking, STAR telephone banking system, and electronic bill payment services are now available. Access Online Banking or call (757) 928-8850 to access STAR  and use the last four digits of your Social Security number as a temporary login.

Will I lose access to my funds?

To access your funds, activate and begin using your BayPort debit card and checks March 21st or visit one of our 27 BayPort locations. PSFCU debit cards were deactivated March 21st at 11:00 am.

What about my direct deposits or automatic withdrawals?

Direct deposits, payroll deductions, and any other automatic deposits or withdrawals will continue without interruption.

How do I transition my account to BayPort?

Your account has been automatically converted to a BayPort account. The transition was completed on March 21, 2022.

Will the rates or terms on my current loans remain the same?

Yes, your loans have been transferred with no change to your current rate and terms.

How can I get a new loan or add an account?

You can apply for new loans, add accounts, and open additional services at any of our 27 BayPort locations, online, or by contacting us.

Is my money insured?

Yes, your accounts continue to be insured up to $250,000 by the National Credit Union Administration (NCUA).

How do I make changes to my direct deposit or payroll deduction?

Please visit any of our 27 BayPort branches to make changes to your direct deposit or payroll deduction.

What about automatic deposits and withdrawals linked to my PSFCU debit card?

You will need to contact the originating company and provide your BayPort debit card information.

What will happen to scheduled Bill Pay payments?

Bill Pay through PSFCU Online Banking stopped processing payments on March 17, 2022. Any payments schedule after this date have been canceled. Log into BayPort’s Online Banking using the last four digits of your social security number as a temporary password and set up your billers within BayPort’s Bill Payment. You can then schedule your payments.

Questions?

If you have any questions regarding this transition, please contact BayPort by calling 757-928-8850 or 800-928-8801 for assistance.

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