We are happy to announce that BayPort Credit Union branch lobbies are open to the public. See FAQs ▸

Open Locations

While our branch lobbies are open and following appropriate precautions, we encourage you to utilize our drive-thrus, YourTeller® machines, ATMs, Contact Center, and digital tools to access and manage your account.

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Branch Appointments

While appointments are not necessary for general transactions, we recommend making an appointment for loan inquiries and closings, adding products or services, notary requests, or joining as a new BayPort member.

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Additional Assistance

BayPort’s financial and insurance advisors, mortgage representatives, and loan officers are available to answer questions and schedule meetings.

Online & Mobile Banking

We encourage you to use Online Banking and Mobile Banking to access and manage your account, monitor your Credit Score, and more.

Never logged in before? To access Online Banking, use your account number and STAR PIN (personal identification number). Then, you’ll be prompted to create a username and password. If you haven’t set up a STAR PIN yet or need help logging in, call us at (757) 928-8850.

Where's my stimulus check?

We’re experiencing higher than normal call volume. If you are calling regarding the Economic Impact Payments (stimulus checks), direct deposit payments have begun. BayPort will process all direct deposits according to the effective date provided by the US Treasury. Using BayPort’s Online or Mobile Banking is the quickest way to verify any recent direct deposits. If you haven’t received your deposit yet, check the status of your payment through the IRS web portal.


Skip-A-Payment allows members to skip a loan payment up to 2 times within 12 months on eligible loans. Log in to Online Banking to skip your next payment.

Action Required: When choosing to skip your loan payment, any payments established online through Bill Pay or another financial institution will require you to stop those payments and re-establish them using the new loan due date.

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Ease your financial burden.

We are actively working to assist members who may be experiencing financial hardship as a result of COVID-19. We may be able to offer additional relief options, so we encourage you to call our Contact Center at (757) 928-8850.

Paycheck Protection Program

BayPort Business Services is accepting applications for PPP borrowers. The First Draw PPP application process begins on January 11th. We’ll accept applications for Second Draw on January 13th. Email Business Services with the following:

  • Business name
  • City in which your business operates
  • Your name and title
  • Contact phone number and email address
  • Nearest BayPort branch to your business
  • Name of your previous BayPort business banker

One of our business bankers will contact you for prequalification with the URL to complete an online application and upload the necessary documentation.

PPP Loan Forgiveness Application

If you applied for PPP using our online portal, you must access the forgiveness application through the portal as well. Login with your username and password and then select “Forgiveness”.

If you completed a paper application and submitted to BayPort, use the PPP Loan Forgiveness Applications below.

SBA Form 3508 and Instructions
SBA Form 3508EZ and Instructions
SBA Form 3508S and Instructions (under $150,000)

Additional SBA Programs for Your Business

Restaurant Revitalization Fund to provide funding to help restaurants and other eligible businesses (Food trucks, Caterers, Bars, Bakeries, Brewpubs, Breweries, Wineries, Inns) keep their doors open. This program will provide restaurants with funding equal to their pandemic-related revenue loss up to $10 million per business and no more than $5 million per physical location.

COVID -19 Economic Injury Disaster Loans (EIDL) to meet financial obligations and operating expense that could have been met had the disaster not occurred.

  • Loan Amount: Maximum loan amount of $500,000
  • Terms: 30-year fixed rate at 3.75% APR for businesses and 2.75% APR for non-profit organizations
  • No pre-payment penalty or fees

Proceeds may be used as working capital and normal operating expenses,

For information regarding COVID-19 Economic Injury Disaster Loans (EIDL) or the Restaurant Revitalization Fund please visit the SBA directly at sba.gov

Easy ways to bank branch-free.

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Online Chat
BayPort representatives are happy to chat with you if you need assistance. We’re available M–F 8:30am–6pm.

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Contact Center
Reach out to us at (757) 928-8850 or (800) 928-8801. After-hours support is available for general account information and inquiries.

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Speak with a Teller
Drive-thrus and YourTeller machines are operating under normal business hours. YourTeller machines can also be used as a traditional ATM.

Protect yourself from fraud.

With the increasing concerns regarding COVID-19, scammers are taking advantage of your fears in an attempt to steal your personal information.


  • When searching for information about the coronavirus, only use reputable sources such as the U.S. Center for Disease Control or the World Health Organization.
  • Never click on unknown attachments, links, or provide personally identifiable information through an unsecure website. More tips
  • Do not provide your personal or account information over the phone or through email.
  • Register for Credit Score through Online Banking to receive free credit alerts and monitoring.

If you suspect any fraudulent activity, please call our Contact Center at (757) 928-8850. Visit the Federal Trade Commission (FTC) to see the most commonly reported scams.

Stay informed.

Let’s all work together to help protect the safety and well-being of one another. Continue to check this page for updates and watch for news from the Centers for Disease Control and Prevention, the World Health Organization, and local public health departments.

Read the latest update from CEO Jim Mears.

(757) 928-8850 · (800) 928-8801

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

Our website contains links to websites owned and operated by third parties. If you use these links, you leave our website. BayPort Credit Union has no control over the contents of such linked websites or third parties, and is not responsible for these websites, their content, or availability.

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