BayPort continues to monitor the evolving Coronavirus (COVID-19) situation in Hampton Roads. We understand how important it is to have access to your money during times of uncertainty.

Effective March 23rd, all branch lobbies are temporarily closed.

Open Locations

Our Contact Center, branch drive-thrus, YourTeller® machines, and ATMs remain open and ready to serve your financial needs.

Find nearest open location ▸

Branch Appointments

For transactions that require in-person interaction, members can set an appointment with BayPort staff.

Request appointment ▸

Additional Assistance

BayPort’s financial advisors, insurance advisors, mortgage representatives, loan officers, and other personnel are available by phone to answer questions and schedule meetings.

Online & Mobile Banking

We encourage you to use Online Banking and our Mobile Banking app to access and manage your account.

More about mobile banking ▸

Never logged in before?
To access Online Banking, use your account number and STAR (Audio Response) Pin. If you have not yet set up a STAR Pin or need help logging in, contact us at (757) 928-8850. You will then be prompted to create a new username and password.

Relief programs to help ease your financial burden.

We understand many of our members may be impacted financially by the COVID-19 situation. In response, we’re offering several member relief programs, including:

  • No-fee Skip-A-Payment for all eligible loans. Log into Online Banking to skip your next payment. Call (757) 928-8850 to skip your April credit card payment. To skip your business loan payment, call your Relationship Manager or our Contact Center.
  • Penalty free certificate withdrawal on all regular, special, and IRA certificates.
  • Emergency loans available in cases of reduced income.
  • Up to 90-day forbearance on first mortgage payments due to financial hardship. Please complete this quick form and our Mortgage Center will be in touch soon.

Help for small businesses.

Update as of March 26, 2020

BayPort is closely monitoring the CARES Act as it works its way through Congress for final approval. As of now, we believe the bill contains the following provisions regarding small business loans up to $10 million:

  • The loan is needed to continue operations during the COVID-19 emergency
  • Funds will be used to retain workers and maintain payroll and/or mortgage, lease, and utility payments

In addition, the SBA will waive borrower fees, and you may be eligible for loan forgiveness.

BayPort is putting together a package for borrowers to be ready as soon as the program is released. Check back for updates.

Easy ways to bank branch-free.

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Online Chat
BayPort representatives are happy to chat with you if you need assistance. We’re available M–F 8:30am–6pm.

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Contact Center
Reach out to us at (757) 928-8850 or (800) 928-8801. After-hours support is available for general account information and inquiries.

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Speak with a Teller
Drive-thrus and YourTeller machines are operating under normal business hours. YourTeller machines can also be used as a traditional ATM.

Find a drive-thru or YourTeller near you.

North Battlefield
677 N Battlefield Blvd
Chesapeake, VA, 23320

Old Taylor Road
2445 Old Taylor Rd
Chesapeake, VA, 23321

2369 George Washington Mem Hwy
Hayes, VA, 23072

Cunningham Drive
2300 Cunningham Dr
Hampton, VA, 23666

Fox Hill
199 Fox Hill Rd
Hampton, VA, 23669

BayPort Way
One BayPort Way
Newport News, VA, 23606

Brooks Crossing (Piggly Wiggly)
3101 Jefferson Ave
Newport News, VA, 23607

433 Denbigh Blvd
Newport News, VA, 23608

12512 Warwick Blvd
Newport News, VA, 23606

8000 Marshall Ave.
Newport News, VA, 23605

Smithfield Plaza
1290 Smithfield Plaza Shopping Ctr
Smithfield, VA, 23430

North Main Street
1463 North Main St
Suffolk, VA, 23434

North Suffolk
1013 University Blvd
Suffolk, VA, 23435

Holland Road
4388 Holland Rd
Virginia Beach, VA, 23452

Providence Square
5225 Providence Rd
Virginia Beach, VA, 23464

Ironbound Road
4171 Ironbound Rd
Williamsburg, VA, 23188

5028 George Washington Mem Hwy
Yorktown, VA, 23692

More resources...

small business coffee shop

Help for small businesses.

Virginia has received an Economic Injury Disaster Loan declaration from the U.S. Small Business Administration (SBA). Small businesses and non-profits can apply for a loan up to $2 million to pay fixed debts, payroll, and other expenses.

Submit an application ▸


BayPort mobile banking app

Never logged in before?

To access Online Banking, use your account number and STAR (Audio Response) Pin. If you have not yet set up a STAR Pin or need help logging in, contact us at (757) 928-8850. You will then be prompted to create a new username and password.

More about mobile banking ▸


Protect yourself from fraud.

With the increasing concerns regarding COVID-19, scammers are taking advantage of your fears in an attempt to steal your personal information.


  • When searching for information about the coronavirus only use reputable sources such as the U.S. Center for Disease Control or the World Health Organization.
  • Never click on unknown attachments, links or provide personally identifiable information through an unsecure website.
  • Do not provide your personal or account information over the phone or through email.
  • Register for Credit Score through Online Banking to receive free credit alerts and monitoring.

If you suspect any fraudulent activity, please call our Contact Center at (757) 928-8850. Visit the Federal Trade Commission (FTC) to see the most commonly reported scams.

Stay informed.

Let’s all work together to help protect the safety and well-being of one another. Continue to check this page for updates, and watch for news from the Centers for Disease for Control and Prevention, the World Health Organization, and local public health departments.

Read the latest update from CEO Jim Mears.

(757) 928-8850 · (800) 928-8801

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

Our website contains links to websites owned and operated by third parties. If you use these links, you leave our website. BayPort Credit Union has no control over the contents of such linked websites or third parties, and is not responsible for these websites, their content, or availability.

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COVID-19 Update: Your wellness, our commitment.Click here to learn more ▸