We are happy to announce that BayPort Credit Union branch lobbies are open to the public. See FAQs ▸

Open Locations

While our branch lobbies are open and following appropriate precautions, we encourage you to utilize our drive-thrus, YourTeller® machines, ATMs, Contact Center, and digital tools to access and manage your account.

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Branch Appointments

While appointments are not necessary for general transactions, we recommend making an appointment for loan inquiries and closings, adding products or services, notary requests, or joining as a new BayPort member.

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Additional Assistance

BayPort’s financial and insurance advisors, mortgage representatives, and loan officers are available to answer questions and schedule meetings.

Online & Mobile Banking

We encourage you to use Online Banking and Mobile Banking to access and manage your account, monitor your Credit Score, and more.

Never logged in before? To access Online Banking, use your account number and STAR PIN (personal identification number). Then, you’ll be prompted to create a username and password. If you haven’t set up a STAR PIN yet or need help logging in, call us at (757) 928-8850.

Relief programs to ease your financial burden.

We understand many of our members may be impacted financially by the COVID-19 situation. In response, we’re offering several member relief programs, including:

No-Fee Skip-A-Payment Extended

The fee for Skip-A-Payment is being waived for eligible loans at this time to assist members in need of loan payment relief. Log in to Online Banking to skip your next payment. There is no fee associated with skipping a payment. However, interest on your loan will continue to accrue, so if you don’t wish to skip a payment, continue making your payment as usual.

The following loans are not eligible for automatic Skip-A-Payment: First mortgages, term loans, payday loans, and overdraft repayment.

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When choosing to skip your loan payment, any payments established online, through Bill Pay, or through another financial institution will require you to stop those payments and re-establish them using the new loan due date.

Credit Card Deferments

Eligible BayPort Mastercard® credit cardholders will show no payment due for June on your monthly statement. If automatic payments are set up, please follow the instructions above under ACTION REQUIRED.

First Mortgage Forbearance

Complete this form to request a mortgage payment forbearance up to 90 days on eligible first mortgage loans due to financial hardship.

Certificate Withdrawals

We’ve made penalty free certificate withdrawals available on all regular, special, and IRA certificates.

Emergency Loans

Emergency personal loans are available in cases of reduced income. Call our Contact Center at (757) 928-8850 or (800) 928-8801 to learn more.

Where's my stimulus check?

We’re experiencing higher than normal call volume. If you are calling regarding the Economic Impact Payments (stimulus checks), direct deposit payments have begun. Using BayPort’s Online or Mobile Banking is the quickest way to verify any recent direct deposits. If you haven’t received your deposit yet, check the status of your payment through the IRS web portal.

Help for small businesses.

Updated June 22, 2020

Additional funding for Paycheck Protection Program loans is available. While BayPort will continue to accept PPP applications from existing members as long as funds are available, we cannot guarantee all qualified applicants will receive funds. Any changes made by Congress, the Department of Treasury, or the Small Business Administration may affect our ability to further process or approve applications.

Email your completed application, along with the required IRS payroll validation information, to our Business Banking experts. Both are required to begin the process.

CARES Act Overview
CARES Act Borrower Information Fact Sheet

If your business has already received a PPP loan, PPP Loan Forgiveness Applications are available below.

SBA Form 3508 and Instructions
SBA Form 3508EZ and Instructions

Easy ways to bank branch-free.

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Online Chat
BayPort representatives are happy to chat with you if you need assistance. We’re available M–F 8:30am–6pm.

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Contact Center
Reach out to us at (757) 928-8850 or (800) 928-8801. After-hours support is available for general account information and inquiries.

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Speak with a Teller
Drive-thrus and YourTeller machines are operating under normal business hours. YourTeller machines can also be used as a traditional ATM.

Protect yourself from fraud.

With the increasing concerns regarding COVID-19, scammers are taking advantage of your fears in an attempt to steal your personal information.

 

  • When searching for information about the coronavirus, only use reputable sources such as the U.S. Center for Disease Control or the World Health Organization.
  • Never click on unknown attachments, links, or provide personally identifiable information through an unsecure website. More tips
  • Do not provide your personal or account information over the phone or through email.
  • Register for Credit Score through Online Banking to receive free credit alerts and monitoring.

If you suspect any fraudulent activity, please call our Contact Center at (757) 928-8850. Visit the Federal Trade Commission (FTC) to see the most commonly reported scams.

Stay informed.

Let’s all work together to help protect the safety and well-being of one another. Continue to check this page for updates, and watch for news from the Centers for Disease for Control and Prevention, the World Health Organization, and local public health departments.

Read the latest update from CEO Jim Mears.

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

Our website contains links to websites owned and operated by third parties. If you use these links, you leave our website. BayPort Credit Union has no control over the contents of such linked websites or third parties, and is not responsible for these websites, their content, or availability.

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