Our credit card program offers an enhanced security feature known as Fraud Alert Management (FAM).
What is FAM?
FAM is a neural network set up though our credit card processor, FIS, that tracks unusual activity on a cardholders account and evaluates levels of risk scores on transactions. The higher it is "scored" the higher the risk.
How does FAM work?
Verification processes used to notify cardholders of suspected unusual activity will include text messaging, automated phone messaging or an email if previous validation has not been successful. You will never be asked to verify your credit card account number however the last four of a cardholder's Social Security number may be used along with a ”Case Number" if responding to a voice message left by Fraud Alert Management. Calls to cardholders are placed between the hours of 8:00 A.M. and 9:00 P.M. and Fraud Alert Management team is available 7 days a week 24 hours a day. Accounts are continually monitored 24 hours a day 7 days a week.
Traveling Tip: If you're traveling and using a BayPort credit or debit card we encourage you to submit a Travel Notification Form by contacting our Member Information Center or the Customer Service number located on the back of your card to notate your account in order to avoid the inconvenience of a block being placed do to unusual activity. For more information on preparing to travel; please visit our Travel Information page.
To report a lost or stolen credit card please contact our Member Information Center at 757.928.8850 or 800.928.8801; after hours call 866.604.0381. In case of emergency: Mastercard Global Service toll-free 800.622.7747.