Bayport Credit Union: A Smarter Way to Bank
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Online Banking Enrollment is easy - here's how:

  • In the Username box, enter your Account #.
  • In the Password box, enter your numeric STAR PIN.

If you do not have a STAR PIN or need assistance,
please contact us.

Services and Claims

BayPort Insurance provides platinum-level customer service to give you peace of mind and make the insurance claims process go as smoothly as possible. We also provide the information you need if you want to contact your insurance carrier directly. 

Before contacting your carrier, make sure you have your policy number. Some carriers also allow you to file claims and process policy changes online. 

Claims: 800.945.7461

Agency Insurance Company (AIC)
Claims: 800.841.5241
Customer Service: 800.492.5629
Claims: 888.760.9195

American Strategic Insurance (ASI)
Claims: 866.274.5677 or
Flood Claims: 866.511.0793 or 
Claims: 800.252.4670

Grange Insurance
Claims: 800.445.3030
Glass Claims: 800.951.9734
Life Claims: 800.399.3797

Hanover Insurance
ALL Customer Service calls 855.881.7373, except claims
All Claims: 800.628.0250
Auto/Home/Boat Claims: 800.799.6977
Glass Claims/Roadside Assistance: 800.628.0250

National General Insurance
Claims: 800.468.3466
Flood Claims: 877.254.6819
Home Claims: 800.325.1088

Ohio National LIFE
Claims: 877.665.2468, option 9, option 4

Customer Service: 800.876.5581
Claims: 800.274.4499
Roadside Assistance: 888.776.2778

QBE/Coastal Agents Alliance/Orchid

Claims: 844.723.2524
Claims OR Customer Service: 800.332.3226
Glass Claims: 888.516.7873
Roadside Assistance: 877.762.3101
Occidental-Claims: 800.780.8423

Scottsdale/Royale Oak Underwritersd
Claims: 800.423.7675
Claims: 800.252.4633
Customer Service: 877.842.5075
Roadside Assistance: 800.252.4633, option 3

Claims: 800.425.9113

For insurance carriers not listed here or to make policy changes or file a claim, contact BayPort Insurance at 757.493.5140, Monday through Friday from 9 a.m. to 5 p.m. You also can contact us at or through our mailing address: 

BayPort Insurance
4388 Holland Road, Suite 100
Virginia Beach, VA  23452

Any insurance required as a condition of an extension of credit by BayPort Credit Union is not required to be purchased from BayPort Insurance, LLC and can be purchased from an agent or insurance company of the member's choice. Business conducted with BayPort Insurance, LLC is separate and distinct from any business with the credit union. Insurance purchased through BayPort Insurance, LLC is not a deposit, not federally insured, not an obligation of the credit union, not guaranteed by the credit union or any affiliated entity, involves investment risk, including the possible loss of principal, and may be offered by an employee who serves both functions of accepting member deposits and selling insurance.