Bayport Credit Union: A Smarter Way to Bank
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Online Banking Enrollment is easy - here's how:

  • In the Username box, enter your Account #.
  • In the Password box, enter your numeric STAR PIN.

If you do not have a STAR PIN or need assistance,
please contact us.

Security and Fraud

With so many transactions conducted online, there's an increased threat of people accessing your personal information with harmful intentions. We provide services designed to protect your information, and we also empower you with information you can use to help yourself.

Find out what we're doing to protect your information from fraud and misuse. Then research additional resources to protect your credit and debit cards, your personal computer and more. It's important to know as much as possible about fraudulent activities and we're here to help you.

Chip Technology


As chip technology will soon become the security standard in the U.S., many merchants are beginning to accept chip cards and we want you to be ready. We’re pleased to introduce the added security of chip technology to your Mastercard® Platinum credit cards and Mastercard Debit cards beginning third quarter 2015. Current cardholders’ cards will be replaced with a card including chip technology in phases based on card type and expiration date.

You'll enjoy greater security when making purchases at a chip-enabled terminal since the chip provides better protection against counterfeit fraud. Chip cards contain an embedded microchip for a more secure transaction. As with your current credit and debit card, you will be required to enter your Personal Identification Number (PIN) or sign for transactions at chip-enabled payment terminals. When your current card is replaced with a chip card, a new PIN will be mailed to each cardholder.

Chip technology is already used in over 130 countries around the world, including Canada, Mexico and the United Kingdom, so you'll enjoy greater acceptance when traveling internationally.

Using your chip card at a chip-enable terminal is easy. We have also compiled a list of the most common questions about chip technology. Check these out to learn more about how your chip card adds protection to your credit and debit card purchases.

Card Security

Making sure your debit and credit card transactions are secure while still providing the flexibility you need is a top priority for BayPort. Card Security explains how BayPort has enhanced the security for your debit and credit cards, what you can expect if your card is targeted, and even some tips for traveling with your BayPort debit and credit cards.

Identity Theft Protection

Protecting your personal information is key to preventing identity theft. Use these helpful tools to keep your information secure.

Please Note - BayPort Credit Union will never send emails asking members to provide, update or verify personal account information, such as passwords, Social Security numbers, PINs, credit or debit card numbers, or other confidential information.

Mastercard® Identity Theft Alerts

Mastercard offers its cardholders this free service that continuously monitors your online identity and card information, and alerts you to potential fraud or theft. Enroll today at

Mastercard Identity Theft Alerts Monitor:

  • Credit and Debit Cards (MasterCard and any other)
  • Social Security Number
  • Driver's License
  • Passport Number
  • Bank Account Information
  • Email Address
  • Medical Information

Mastercard Identity Theft Resolution Service

Use this personal ID theft resolution service if you believe that you may be a victim of identity theft. Eligibility is solely based on being a Mastercard cardholder and there is no cost. Call 1.800.MC ASSIST.

Credit Freeze

You can place a credit freeze on your credit report to prevent unauthorized use of your credit. A credit freeze is free for identity theft victims but submission must be in writing and include a police report.

If you're not an identity theft victim a credit freeze is still a good option. You can request a freeze online or by writing. The cost is $10 to place a freeze on your report per credit bureau so look to pay $30 for all three major credit bureaus. You can then temporarily lift the freeze when you need access to your credit using your PIN which is free.


Pre-Approved credit offers are not stopped with a credit freeze. Opt-Out to protect yourself from such offers.

Our Security Policy

BayPort Credit Union will NEVER send emails asking members to provide, update or verify personal account information, such as passwords, Social Security numbers, PINs, credit or debit card numbers, or other confidential information. If you have recently received an email asking you to do any of these things, please contact us immediately at 757.928.8850.

We strive to protect your information from fraud and misuse. You can use the resources below to learn about forms of fraud and identity theft while accessing tools for prevention.

Protect Your PC

Protecting your home computer is an important step to preventing fraud. Always select passwords that are difficult to guess, and add numbers and special characters to your passwords to stop identity thieves before they can even begin. Also, be wary of incoming emails asking you to update your personal information. They may appear legitimate, but are often fraudulent.

Please Note - BayPort Credit Union will never send emails asking members to provide, update or verify personal account information, such as passwords, Social Security numbers, PINs, credit or debit card numbers, or other confidential information.

Virus Protection

Protecting your PC begins with having appropriate virus protection. A computer virus is a malicious program designed to bring your computer to a screeching halt. Some viruses can hijack information from your computer. The good news is that you can protect your computer with Virus Protection software. This is designed to scan your computer as well as files that you download to ensure that no viruses infect your computer. Below are some popular Virus Protection tools.

Spyware Protection

Spyware programs are designed to monitor your personal computing habits. Sometimes, these programs are harmless and will only slow down your computer. However, in the case of malware, a form of spyware, these programs can actually seek to obtain personal information on your computer. Spyware can be obtained by downloading programs from certain sites or simply visiting a site. Choose carefully which sites you choose to download programs from as these can affect the performance of your computer as well as put your information at risk. These are some popular spyware protection tools:

Computer Firewalls

Firewalls are programs designed to protect your computer as you use the internet. Think of them as your personal internet bodyguards. They help to screen out hackers, viruses, block pop-up windows, and prevent spyware from installing on your computer without your consent. Firewalls are the first line of defense for your computer. It is important that before you start surfing, you have your firewall enabled. These are some popular firewall programs:

Best Practices

Consider these Online Banking Best Practices to help keep your personal and/or business information secure:

If you have any questions, please contact us. BayPort Credit Union is committed to improving the lives of our members in the Tidewater and Hampton Roads, Virginia, area.