Contact Us

Have a question?
  • Chat
    BayPort chat representatives are available Monday - Friday 8:30 am to 7:00 pm.
  • Email Us
    Send us a secure email anytime featuring advanced security protection.
  • Call Us
    Member Information Center
    (757) 928-8850 or (800) 928-8801
  • Locations and Hours
    BayPort Credit Union's Mailing Address: 3711 Huntington Avenue, Newport News, VA 23607
  • STAR (Audio Response)
    (757) 244-STAR(7827)
  • Travel Information
    Review our travel information to ensure you have access to your funds and accounts while traveling.
  • Debit Card
    To report a lost or stolen debit card please contact our Member Information Center at (757) 928-8850 or (800) 928-8801; after hours call (800) 472-3272. MasterCard® Debit cards are monitored by eNFACT Fraud Division.
  • Credit Card
    To report a lost or stolen credit card please contact our Member Information Center at (757) 928-8850 or (800) 928-8801; after hours call (800) 299-9842.

    In case of emergency: MasterCard Global Service toll free (800) 622-7747; VISA Global Service toll free (800) 847-2911.

  • CU National Emergency Information System
    To check the status of your Credit Union in case of a widespread regional event, you may call the Credit Union National Emergency Information System toll free number: 1-877-CULOCATE (1-877-285-6228)
  • ScoreCard® Rewards Program general assistance and inquiries call (800) 854-0790.